Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

July 28, 2019

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Fort Wayne - Coldwater. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Fort Wayne - Coldwater as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Fort Wayne - Coldwater, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Fort Wayne - Coldwater
4501 Coldwater Rd.
Fort Wayne, Indiana 46825
260.483.2236

More articles from Tuffy Fort Wayne Coldwater Rd

The Edible Engine

April 13, 2025

You may have had a friend whose vehicle was the victim of hungry rodents. After all, mice, rats and squirrelseven rabbitshave been known to gnaw on wires in engine compartments, causing vehicle electrical systems to go haywire. They can disable a vehicle completely and be very expensive to fix.... More

Refresh Your Brakes (Brake Fluid Exchange)

April 6, 2025

Brakes are one of your vehicle's most important safety components, and you may have noticed that they don't stop as surely as they used to. Maybe it takes you applying a little more pressure to them than before, or perhaps you get the feeling that they're not stopping you as quickly. Those could... More

Reaching the Braking Point (Brake hose replacement)

March 30, 2025

If you notice your brakes arent working like they used to, thats the kind of thing thats important to have checked out soon. Thats because your brakes are extraordinarily important to the safe operation of your vehicle. Sometimes you feel like your brake pedal is feeling a little soft or its lo... More